Last Updated: May 18, 2018
ParentSquare is a simple platform for communications between home and school. ParentSquare is designed for whole-school adoption and collaborative use by principal, admins, teachers, staff, parent leaders and parents at preK-12 schools. Users can share messages about school logistics and student classroom learning along with pictures and files, volunteer requests and class supply lists, calendar and directory information.
Commitment to Your Privacy
ParentSquare understands that privacy is extremely important to users of our services and website, the district, school or organization that registers for our services ("School"), and the students, their parents and other users whose information we may access on behalf of a School.
Information Collection, Use and Protection
Our goal is to be transparent in our practices regarding collection and data usage.
1. Information We Collect
We collect two types of information: personal information your School knowingly chooses to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.
Information Your School Provides to Us
Student and user data is provided and controlled by your School. When your School chooses to use ParentSquare, the School provides us personal information about the student and their parents and guardians. For a student, the School provided personal information includes student name, ID, gender, grade level, enrolled courses, other enrolled groups and extracurricular activities, and information about student’s parents/ contacts: their name, relationship to student, address, email, phone number and communication language. For users other than parents/ student contacts, such as staff members, the information may include their title at the School and courses taught at the School. The School may also choose to provide additional student information such as their English language learning status, enrollment in free and reduced lunch program, attendance records, lunch balances, bus routes, grades and assignments if the School is using the corresponding ParentSquare functionality.
ParentSquare complies with Family Educational Rights and Privacy Act (“FERPA") and all other applicable confidentiality and privacy laws and rules, and requires its employees, consultants, and subcontractors to similarly comply.
Additional Contact Information Your School May Provide to Us About Students
The School may choose to provide student with ParentSquare logins to communicate with students within ParentSquare. In such cases, we collect the login credentials for students provided to us by the School, which may include a student’s email address and cell phone number. Pursuant to Children’s Online Privacy and Protection Act (“COPPA"), ParentSquare relies on the School to obtain verifiable parental consent to provide our services to students under 13 years of age.
If we learn that we have collected personal information from a child under age 13 other than pursuant to the above, or if we learn that a child under 13 has provided us personal information beyond what we request from him or her, we will delete that information as quickly as possible after we have identified it.
If you have questions about modifying or deleting personal information of a student, please contact your School directly or you may also contact us at firstname.lastname@example.org. We will get in touch with your School to honor your request.
Information You Provide to Us
You may choose to provide additional information about yourself in your user profile, such as your profession, talent, interests and abilities, or in the course of using ParentSquare, such as messaging and posts. All information you provide to us may be made accessible to other users in your School. This information is not shared with users outside of your School, but may be made available to your School's district office should they request it.
Information We Collect when You Interact With ParentSquare
In addition to the personal information you and your School provide to us, we also collect usage information as you interact with ParentSquare. Collecting this information allows us for more accurate reporting and helps us to improve our services. The following describes how we use this information:
a. Site Activity Information
We monitor some of the actions you perform on ParentSquare. For example, if you make a comment on a post, we both log the fact that you added a comment as well as store the actual comment itself.
b. Notification Activity Information
We monitor email delivery, text delivery, app downloads, and engagement through clicks in order to understand your interaction with our services and improve your experience with ParentSquare. We may include clear gifs in the HTML-based emails we send our Schools in order to track which emails are being opened and which links are being clicked on by recipients.
c. Access Device and Browser Information
When you access ParentSquare from a computer, mobile phone, or other device, we may collect information from that device such your browser type, location, and IP address. We also record which pages you visit, the date and time of visits, and the time spent at our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
d. Cookie Information
2. How We Use Information
Your privacy and your child's privacy is extremely important to us. The student data we collect is used for communication and educational purposes at the discretion of your School only. We use the information we collect to provide a safe, efficient, and customized experience for our users. Here are some of ways we do that:
To Manage the Service
We use the information we collect to provide our personalized services and features to you and provide you with customer support. In addition we use the information we collect to analyze how you use the services and features so that we can measure and improve those services and features.
To Contact You
We may contact you with service-related announcements from time to time. This includes contacting you for any school related activities. We may include content you see on ParentSquare in the emails we send to you. We may also contact you in order to notify you about important changes to our services.
To Provide Relevant Information To Your School
We use the information we collect to report usage levels to your School. This allows your School to monitor how successful their posts are so that they can improve their use of ParentSquare.
3. How We Share Information
What Can Other Users in ParentSquare See
Access to the School’s ParentSquare website and app is restricted to parents and staff at your School, and other users that the School may deem appropriate, e.g., Board Members. Parents can only view posts addressed to the entire School and to any groups or classes they or their child belongs to. Parents do not see posts for classes and private groups they do not belong to. Parents are responsible for maintaining the security of their password.
Your contact information, i.e., your email, phone and address may be made available to other registered parents at your School as part of an online School Directory according to your School's discretion. This information is not shared outside of the School or with any third parties. By default, your email address is visible on your profile page to other parents at your School but not your phone or address. You have the option to adjust your settings to keep all your contact information (email, phone and address) hidden from other parents at your School. Your contact information will be visible to registered staff members at your School.
No Disclosure To Third Parties
ParentSquare uses the data received from the School for the sole purpose of delivering products and services to the School. We do not rent, trade, or sell or otherwise distribute your information to any third parties and will only disclose information when allowed by FERPA and required a) by applicable laws or government orders or b) to maintain and operate our service or c) when authorized by the School.
We work with a number of third party service providers and contractors to maintain and operate our service. For instance, we use third parties
- For secure credit card transaction processing for supporting payments in ParentSquare
- To provide customer support communication to our users
- To analyze use of our website and app
- For our blog and to facilitate social sharing on our blog
- To send emails, texts and phone calls
- For hosting our services and databases
ParentSquare does not use student or user records or data collected for purposes of targeted advertising, and no student profile is built by ParentSquare for reasons other than furtherance of School purposes.
4. How We Protect Information
We take great measures in keeping your data safe and secure. ParentSquare uses secure infrastructure to ensure that student data is always encrypted during transfer and transmitted securely. Access to ParentSquare is authenticated through username/password. ParentSquare stores and protects your account information on a secured server behind a firewall. We utilize encryption/security software to safeguard the confidentiality of personal information we collect.
If ParentSquare becomes aware of a security breach of its users’ personally identifiable information, ParentSquare will notify affected users as required by applicable laws and may post a notice on our services as required by applicable laws.
Information Hosted in the United States
5. Choices About Your Information
Managing Your Account
You may review, update, and correct the information in your account by logging into ParentSquare. Your School may not allow you to update your account information directly in ParentSquare. In such event, an alternate School contact or instructions will be provided for you to update your ParentSquare contact information. You are able to adjust your notification settings within ParentSquare so that you receive instant text, instant email, or digest email, or you may opt out of ParentSquare communications and receive no notifications at all. If you choose not to receive notifications from ParentSquare this will not stop you from receiving emergency notifications, for example those regarding school closure, threats, etc.
Deleting Your Account
If you or your child graduates from the School or leaves the School and you are no longer associated with the School, the School will delete your account, i.e., you will no longer be able to access your information on ParentSquare and no other ParentSquare user will be able to access your personal information either, including your School. In case of accidental deletion, we will be able to restore the account on request if request is made within thirty (30) days.
We will retain your information for as long as your account is active or as needed to provide services to you and your School. We will also retain and use your information as necessary in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
European Union Residents
As an EU resident, you also have the following rights under the General Data Protection Regulation:
- Right of access to personal data
- Right to rectification of personal data held where it is incorrect or incomplete
- Right of erasure of personal data (“right to be forgotten”) if certain grounds are met
- Right to restrict/suspend processing of personal data
- Right to complain to a supervisory authority
- Right to object to processing (if processing is based on legitimate interests)
- Right to object to processing of personal data for direct marketing purposes
- Right to receive your personal data in a standard electronic format (data portability)
You may withdraw this consent or exercise any of the foregoing rights applicable to you by contacting the Privacy Officer at the address below or notifying us at email@example.com
How to Contact Us
924 Anacapa St, Suite 3R,
Santa Barbara, CA 93101