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Thanks For Reviewing Us! Here’s How We Did in 2021

Designed by Katherine Engel

The results of our 2021 Customer Satisfaction Survey are in, and we want to give a big thank you to the almost 4,000 educators who submitted their feedback! We appreciate you taking the time to share your experience with ParentSquare, especially during another busy year of new challenges.

Our team thoroughly reviewed the survey feedback. Let’s take a look at a snapshot of this year’s results.

Who Filled Out the Survey?

About half of our survey respondents were teachers, followed by school and district administrators and other staff roles.

How Satisfied Were Our Customers?

We are excited to report a Net Promoter Score (NPS) of 47. NPS measures customer satisfaction and is calculated by asking our users, “How likely are you to recommend ParentSquare?” on a scale from 1 to 10.

This year’s NPS is an improvement from last year’s score, and an indication of our ongoing commitment to improving our platform and providing our customers with the best experience possible.

The Features Most People Requested & Loved

Here is a highlight of our most popular features and some memorable customer comments.

Alerts and Notices

ParentSquare’s Urgent Alerts feature allows you to deliver alerts to all of your contacts in the case of an emergency or important update. Districts and schools can preload and access alerts from the ParentSquare app and send alerts with three taps on your phone (or with Siri on an iPhone).

Parents and guardians can choose how and when they receive messages and alerts (emergency alerts & notices cannot be disabled so parents never miss out on urgent information). They can select email, text, and/or app notifications, as well as instant notifications or daily digest (which provides all messages in a single batch at the end of each day).

Allowing parents to customize their notifications, helps ensure they receive important communications in a way that best works for them, which also helps combat message fatigue and increase parent engagement.

“ParentSquare has been essential in continuing to build trust with our families and employees. The social media style feed paired with the optional digest setting has truly enhanced the clarity in our messaging and eased the over communication burden for our entire district.” – Lance Bradley, Public Information/Communication Specialist, Yucaipa-Calimesa Joint Unified School District (CA)

“ParentSquare has been a life saver when trying to reach a parent, especially in cases of emergencies.” — Karen Nolan, School Nurse, School City of Hammond (IN)

Posts

Teachers can post updates, newsletters, volunteer sign-ups, announcements about school events, positive news, and more to the ParentSquare platform. Posts can go to the entire school, or a specific grade, class, period, etc.

Parents can view and interact with posts in their feed, making engagement with communications easy. Plus, teachers can see who is and is not receiving and engaging with class messages.

“Removes all the hassle from communicating with families of students! I went from spending hours mailing out attendance letters, sending emails, and making phone calls to taking fifteen minutes to send direct messages and posts. I always get greater engagement from ParentSquare than I do any traditional methods of communication” – Andrew Wilson, Teacher, Hartford Public Schools (CT)

“I was wary that ParentSquare was just the next thing, however it actually makes communicating so much easier. Being able to schedule posts, has allowed me to prepare into the future and communicate on a higher level.” – Erin C. Freeman, Principal, Serrano Middle School, San Bernadino City Unified School District (CA)

“We love ParentSquare. Especially the Secure Documents feature. It has saved us so much time.” – Cathy Gomes, Facilities & IT Manager, Bay View Academy (CA)

“ParentSquare has truly been a game-changer for our school district. We have enhanced parent engagement thanks to the two-way communication functions and translation services. We are saving time and money with the Secure Documents feature. Our parents love it because it’s easy to use and they can use and they can quickly contact their child’s teachers. Our teachers love it because they are better reaching their students’ families. ParentSquare has been a very welcomed addition to our school district.” – Melissa Deavers-Lowie, Director of Communications, Portage Township Schools (IN)

Personalized Auto Notices

Schools and districts can set up automated messages to parents with information about truancy, overdue textbooks, and more. Parents can receive notices by email, voice, message, text, and/or app notification.

ParentSquare Admins can also set up messaging templates that can be shared across the district to ensure consistency and save time.

”ParentSquare has been a great help for managing school-to-home communications in this pandemic. We have seen a major need for appointment signups, forms and auto notifications being sent out. Without ParentSquare managing all of these needs, it would have been a nightmare. With one product we can do all of this, when it would have taken at least 4 or 5 before.” — Todd Stone, Networks & Systems Technology, Northeastern Clinton CSD (NY)

“I love the auto messages on my son’s grades. I was able to schedule their delivery each week. This allows me to consistently monitor his progress.” – Gene Miller, Parent, Paso Robles Joint Unified School District (CA)

Appointments

Schools and districts use Appointments in a variety of ways like parent-teacher conferences, COVID-19 testing, or material pick-up and drop-offs. Teachers can easily set up time slots for appointments, and parents can select a time that works for their schedule — helping to improve sign-up rates.

“I love the flexibility offered by online scheduling of conferences. Parents choose what works for them & if they have to change last-minute, that option is also available.” – Elizabeth Anctil, Teacher, Ventura Unified School District (CA)

”ParentSquare makes contacting parents SO easy! It’s so easy to schedule parent teacher conferences too. I love that we can email parents directly from the app and not have to copy and paste parent contact information into emails. I wish I had used ParentSquare years ago!” — Jessica Parent, Teacher, Concord School District (NH)

“Setting up Student Led Conferences with parents is a breeze using the Appointments/Conference sign up. I am going to start using this for students to sign up for one on one office hour appointments next semester! Great feature.” – Tanya Banach Wells, Teacher, Aspire Benjamin Holt College Preparatory Academy (CA)

Forms, Permission Slips, and Surveys

Teachers can send out a digital form, permission slip, or survey, which parents electronically complete and sign. Districts can even create templated forms for individual school sites to ensure district consistency. Digital forms also help save time, reduce costs for printing and mailing, and are an eco-friendly alternative to physical documents. Plus, they allow those in remote-learning scenarios to easily receive important forms.

Sending forms electronically also allows teachers to see who has or has not completed a form, survey, or permission slip, and send follow-up communications to ensure that all forms are completed on time.

“I really like the ability to get permission slips signed electronically and have all of the parents contact information automatically uploaded to an easy one sheet document for easy access.” – Linda Christine, Teacher, Shoreline Public Schools (WA)

“ParentSquare is efficient and reliable. I appreciate the ability to schedule posts and I really like the forms and permission slip feature. We have saved paper and we have been able to do fundraisers so effortlessly. Thank you!” – Monica Sigala, Principal, Fremont Elementary School, Fowler Unified School District (CA)

Coming This Year

We are always looking for ways to make ParentSquare better! Here’s what we’re focused on in 2022:

More reports in the Dashboard. Look out for messaging activity, posts and alerts digests to better understand the amount and kind of messages being sent home.
Secure Documents E-Signatures. Gather signatures on important documents you send home via Secure Documents.
Partner integrations. We want to make your life easier through technology, and integrating with other software programs is key. Watch out for more integrations in the year ahead.
ParentSquare API. This year, we’re aiming to provide access to your data in ParentSquare through an API so you can integrate it into your own business processes.
Enhancements to existing features like Direct Messaging, Forms & Permissions Slips, and Personalized Auto Notices. We are listening to your feedback and will continue improving upon what we’ve built.