ParentSquare Third Party Service Providers and Data Sharing
Services we use to support the ParentSquare application itself
| Service | Purpose | Information Shared | Privacy Policy |
|---|---|---|---|
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Apple, Inc |
Push Notifications for iOS users |
Institute type & id, the app identifier (PS or custom school mobile apps), the user’s device token, and the message itself. |
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Amazon Web Services |
Cloud Services, Infrastructure as a Service (Iaas) |
For data storage and ParentSquare application hosting. |
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Asana |
Smart Sites implementation process support |
Optional. Customer work email address and name; implementation tasks. No student information is processed or stored. |
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Blitline |
Image Processing |
Images uploaded by registered users of the application. |
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Canva |
Graphics generation and sharing |
Optional. No personally identifiable information is processed or stored. |
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DataDog |
Error Notifications |
For application performance, logging and uptime monitoring for technical support. |
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Social Sharing |
Data provided solely to connect a user’s account for Schools using social sharing options within the application. |
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FileStack |
Upload all post attachments. Allow school to link Google folders. |
Data provided solely for Schools using file sharing options within the application. |
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Gainsight |
ParentSquare product professional learning |
Optional. Customer work email address and name; learning progress. No student information is processed or stored. |
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Google |
Push Notifications for Android users |
Institute type & id, the app identifier (PS or custom school mobile apps), the user’s device token, and the message itself. |
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Google Firebase |
Mobile App Quality Assurance |
User actions/clicks, device type. device type and paths taken through the application. No personally identifiable information is used or collected by this vendor for any user. |
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Google reCAPTCHA |
IP address and count of mouse and touch events |
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Google Translate |
Translations |
Messaging content within direct messaging and posts. |
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Google Analytics |
To help us improve our product and user experience. |
User actions/clicks, device type. browser type and paths taken through the application. No personally identifiable information is used or collected by this vendor for any user. |
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Honeybadger |
Error Notifications |
For application performance and uptime monitoring for technical support. |
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IPStack |
Getting location from IP Address |
IP Address |
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Jira (Atlassian) |
Providing technical support |
Customer data used to collect and respond to customer support inquiries. |
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Lesson Planet |
Lesson Plans |
Email and name shared solely for obtaining an account for Schools using this feature within the application. |
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Lob |
USPS Mailing Services |
Data provided solely for Schools using physical mailing services within the application. |
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Mux |
Serving Videos. Video Processing. |
Data provided solely for processing of video content displayed in the application. |
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MyVideoSpot |
Media creation, editing, sharing and broadcasting |
Optional. Email and name shared solely for obtaining an account for schools using this feature within the application. No student information is processed or stored. |
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Paypal |
Payment Processor |
Data provided solely for Schools using fundraising payment transactions within the application. |
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Pendo |
Help us improve our product and user experience |
User actions/clicks, device type, role, institution, and language. No personally identifiable information is used or collected by this vendor for any user. |
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Pusher |
Live screen updates |
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Remind |
Build combined product offerings for users of both ParentSquare and Remind services, post Remind acquisition |
Data necessary to develop and maintain the combined services |
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Sinch |
Email, SMS, and Voice Provider |
User email address and phone numbers pulled from district-provided SIS data and required for district communication services. |
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Stripe |
Payment Processor |
Data provided solely for Schools using payment transaction services within the application. |
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Telesign Inc |
SMS Provider |
User phone numbers pulled from district-provided SIS data and required for district communication services. |
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ThinQ |
Voice Provider |
User phone numbers pulled from district-provided SIS data and required for district communication services. |
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Twilio/SendGrid |
Email, SMS, and Voice Providers |
User email address and phone numbers pulled from district-provided SIS data and required for district communication services. |
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Twitter |
Social Sharing |
Data provided solely to connect a user’s account for Schools using social sharing options within the application. |
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Vonage |
SMS Provider to SMS and Virtual Phone Calling Provider |
User phone numbers pulled from district-provided SIS data and required for district communication services. |
Services we use to support our customers
| Service | Purpose | Information Shared | Privacy Policy |
|---|---|---|---|
|
Google Drive |
Customer Support |
Sharing screenshots, collateral and other items with customers. |
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Hubspot |
Marketing, Sales and Customer Success |
Email address and name for communications |
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Line2 |
For providing customer support via voice |
Phone numbers and name when a customer leaves a voicemail or a message is transcribed and sent via email. |
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MailChimp |
Marketing/Support Email Services |
Email address and name to communicate with current and potential customers. |
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Zendesk |
For providing technical support via email |
Customer data used to collect and respond to customer support inquiries. |
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Zoom |
Webinars and customer support calls |
Email addresses to to collect and respond to customer support inquiries |
